Hello, I received this email today, can you tell me if it's from your team? And if it's real?
imogenshopifystaff@gmail.com
Greetings Merchant,
We hope this message finds you well. We are writing to inform you of a critical issue that requires your immediate attention to prevent the deactivation of your store.
Our recent general review has identified that your current theme may be outdated and no longer supported. This issue poses several risks, including:
• Security Risks: Outdated themes can lead to security vulnerabilities, endangering your store and customers.
• Compatibility Issues: Older themes may not be compatible with newer Shopify features, resulting in functionality problems.
• Performance Optimization: Newer themes are optimized for better performance, enhancing user experience and conversion rates.
We urge you to respond in order to conduct a complimentary store audit to verify the issues associated with your store.
Note: You have 3 days to avoid having your store flagged, which may lead to permanent deactivation.
Best regards,
The Shopify Team.
