received email from Shopify support team

[ghabbaki]

Why I received an email from Shopify support team: gsage287@c2zgq.m-sender-sib.com" 

"Store is scheduled for a deranking, effective March 20th, 2024."

while I'm still developing my store (urscarf.com) and preparing to release an advertising campaign.

and they are expecting a reply from me, what should I reply?!!

please help to solve this issue.

regards

[bagpoint · Accepted solution]

Got the same mail. Any updates?

The mail was from “@gmail.com” seems like a scam. 

[celstone]

HOW is this a solution???

[celstone]

Received an email this morning from shopifywebsuppport@6755285.m-sender-sib.com. I am assuming it is a scam because the language is screwy at the end like it was written by somene who does not have a command of the English language and I am still getting bombarded with fake Shopify emails so I sent it to safety@shopify.com  to confirm. Sooo tired of all these scam emails since I opened this shop. Beginning to think I made a mistake even opening a Shopify store. My store is only 4 months old and I still cannot get Google to stop saying my jewelry pieces are "presciption drugs"! I have to jump through hoops to get Google to re-review every time I add a new product! Someone on another site said the support link to Telegram was safe. I clicked on it and the page that opened had a dead link. Someone else said to check for a banner on my Shopify account Home but there is no banner. Can they really shut me down for not having a enough sales? 

"Hello,

We wanted to provide you with advanced information regarding an upcoming change. Your Shopify store was among the selected stores that are flagged for violating one or two major policies, and this may impact your store negatively

Shopify will start blocking and suspending stores due to security vulnerabilities, unlicensed theme software, less traffic and completed order, the use of obsolete code, and, lastly, having PCI DSS v4 in checkout.liquid.

This change is crucial to ensuring the security and stability of your store, especially in light of evolving global regulations such as PCI DSS v4. Your partnership is invaluable to us, and our goal is to support you in overcoming store blockage and suspension.

Respond now Or contact a support representative through this Telegram link: [Shopify Partner Support](LINK Removed by me) to avoid been block in next 7 days
Ticket:- daeb1741-3808-4181-a05c-f079b598920  

The procedure is already in action, and in our Shopify discussion community, we are receiving complaints on a daily basis. Please do not fall victim and get yours rectify ASAP."

[ClintonRides]

Got the same thing this morning. "Avoid Feature Suspension". Thank goodness the English language is so confusing, and subtle in its parsing of meaning. That sentence reads like a Scrabble screen grab. Action Stop Request Avoid Report. Get the ....outta here. I think this has to be a scam. First off, we have the gmail address. Shoot, I'm a skateboard store and my email is personalized. Next, the request for outbound Shopify paid payroll resource use. No chance. It would be an automated directive, with instructions or chatbot assistance to solve the pending issue. Shopify is an efficient engine. They are not going to send customized, violation emails with requests to REPLY to the email to talk about solving it? Nope. No chance. They hold all the cards, they would just give you an org. tree to solve your issue, and if you didn't they would suspend your store. This reads like its from a helpful old LLM or ESL. We are all good.