ScriptTags not loading on order status / thank you page

ScriptTags not loading on order status / thank you page

nortonch
Shopify Partner
8 0 5

Hi everyone,

 

Our app uses the ScriptTag API to call a script on the order status / thank you page. 

We've confirmed in the API that our ScriptTag exists and has the "display_scope" property set to "order_status". 


For one of our merchants, and only one of our merchants, their thank you page does not load any ScriptTags.
They're not a Shopify Plus merchant and they don't report making any changes / customizations to the page. 

Any ideas on why their thank you page may not be loading ScriptTags?

 

Thanks,

Chris

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