Themekit Error (request failed after 5 retries with error: <nil>)

[livelyops]

Hello, 

I recently installed themekit (1.3.0) and attempted to create a new theme with the following command, however, it refuses to create a new theme with the following error.

theme new --password=shppa_mypass --store=storedemo.myshopify.com --name=storetheme

Error: 

request failed after 5 retries with error: <nil>

I would really appreciate the help. Thank you.

[onderakbulut]

Hi!

Were you able to fix this error?

[livelyops]

Hello, 

I haven't yet. Are you facing the same issue?

[onderakbulut]

Yes, I tried several method but not solved.

I think firewall or something blocking, because ı change information for example I tried random password same error formed!

[livelyops]

It seems my firewall was off by default. Even then, no luck. 

[onderakbulut]

this is not your firewall. blocked from by shopify, can you change your ip address?

[livelyops]

tried changing the IP address as well but the issue persists. 

[onderakbulut]

Yes I Know. can anyone help we please?

[PaulNewton]

Make sure the key is valid and that whatever you setup has it's permissions properly set to allow theme access

Also try running themekit with verbose mode and double checking it is the latest version using the command line.

[onderakbulut]

Hi Paul,

thank you for advices, I tried that but problem not solved

[livelyops]

Hello @onderakbulut & @PaulNewton,

The only way I could fix the issue was by creating a new store and using it's credentials. Or you can try deleting and recreating the private app first, if it still doesn't work, new store seems like the only way for now.

[PaulNewton]

If you get the chance try the Themekit Access App on the problem store to see if it has trouble too.

[onderakbulut]

Hi All,

My problem is solved. Thank you so much.
if you getting same error firstly you should install default theme

[Luiyit]

It worked for me. I didn't have installed theme, just after install the default one the client worked.

THanks you so much! 

[ShishirHelps]

@livelyops  have you solved your problem? I have the same problem. My command line not working and i'm using theme kit for windows. 

[leobai]

https://github.com/Shopify/themekit/issues/954#issuecomment-1094984810

This answer works, you can try it