Themekit Error (request failed after 5 retries with error: <nil>)

livelyops
Tourist
5 0 1

Hello, 

 

I recently installed themekit (1.3.0) and attempted to create a new theme with the following command, however, it refuses to create a new theme with the following error.

theme new --password=shppa_mypass --store=storedemo.myshopify.com --name=storetheme

 

Error: 

request failed after 5 retries with error: <nil>

 

I would really appreciate the help. Thank you.

Replies 15 (15)

onderakbulut
Shopify Partner
10 0 3

Hi!

Were you able to fix this error?

 
livelyops
Tourist
5 0 1

Hello, 

I haven't yet. Are you facing the same issue?

onderakbulut
Shopify Partner
10 0 3

Yes, I tried several method but not solved.

I think firewall or something blocking, because ı change information for example I tried random password same error formed!

 

 

 

 
livelyops
Tourist
5 0 1

It seems my firewall was off by default. Even then, no luck. 

onderakbulut
Shopify Partner
10 0 3

this is not your firewall. blocked from by shopify, can you change your ip address?

livelyops
Tourist
5 0 1

tried changing the IP address as well but the issue persists. 

onderakbulut
Shopify Partner
10 0 3

Yes I Know. can anyone help we please?

PaulNewton
Shopify Partner
6339 580 1350

Make sure the key is valid and that whatever you setup has it's permissions properly set to allow theme access

Also try running themekit with verbose mode and double checking it is the latest version using the command line.

Save time & money ,Ask Questions The Smart Way


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onderakbulut
Shopify Partner
10 0 3

Hi Paul,

thank you for advices, I tried that but problem not solved

Screenshot_1.pngScreenshot_2.pngScreenshot_3.png

 
livelyops
Tourist
5 0 1

Hello @onderakbulut & @PaulNewton,

The only way I could fix the issue was by creating a new store and using it's credentials. Or you can try deleting and recreating the private app first, if it still doesn't work, new store seems like the only way for now.

PaulNewton
Shopify Partner
6339 580 1350

If you get the chance try the Themekit Access App on the problem store to see if it has trouble too.

Save time & money ,Ask Questions The Smart Way


Confused? Busy? Get the solution you need paull.newton+shopifyforum@gmail.com


Problem Solved? ✔Accept and Like solutions to help future merchants

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onderakbulut
Shopify Partner
10 0 3

Hi All,

My problem is solved. Thank you so much.
if you getting same error firstly you should install default theme

Screenshot_1.pngScreenshot_2.png

Luiyit
Shopify Partner
1 0 0

It worked for me. I didn't have installed theme, just after install the default one the client worked.

THanks you so much! 

ShishirHelps
Shopify Partner
70 3 4

@livelyops  have you solved your problem? I have the same problem. My command line not working and i'm using theme kit for windows. Screenshot_2.jpg

- I'm Shishir Hasan a Shopify Store Developer | CRO specialist.
- Need a Shopify developer?

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- If this solves the problem, please don't forget to Mark it as Solution!

leobai
Shopify Partner
1 0 0