Videos not working on iOS

Simisabb
Tourist
11 0 0

Hi All,

 

I have various videos loaded on my home and product page- both of which do not play on iPhone but show up on other devices.

 

https://admin.shopify.com/store/moomeepump

 

We have removed the autoplay part as I know iOS browsers block any autoplay videos however it is still not showing normal videos. Urgently need this fixed, if someone can help we don't mind paying for the service.

Replies 5 (5)

ZenoPageBuilder
Shopify Partner
1052 202 217

Hello @Simisabb 

This auto playing video will just not show on iOS

Screenshot 2023-10-31 at 11.40.21.png

I checked your product page on iOS and saw the video was showing like this

IMG_1809.PNG

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Simisabb
Tourist
11 0 0

Hi there, 

 

Thank you for your reply. Are both videos playing on your end? On my iphone, the homepage video shows as a blank white space and the one on the product page shows but doesn't play when pressing play button.

ZenoPageBuilder
Shopify Partner
1052 202 217

The video on homepage does not show on mobile for me also.

 

About the video on product page, the reason why it does not work is because you set the wrong URL for it

Screenshot 2023-11-01 at 09.27.12.png

Notice the https://ttps//  part

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Simisabb
Tourist
11 0 0

Thank you for getting back to me! Great, so what is the correct  url to get this to work?

Simisabb
Tourist
11 0 0

Hi there, 

 

Could you please assist here? Video is still not working.