We have an advanced subscription which allows us to have a second bank account which we have added but Shopify keeps giving an error saying 'incorrect bank information'. Chat support doesn't seem to be going anywhere.. Anybody know if this second bank account feature actually works?
Welcome to Shopify Community and thank you for sharing your question.
While I have never heard of this being an offered solution, I was absolutely happy to double check all offerings on our end to make sure I don't miss anything.
The results of my investigation concluded that one Shopify account can only be paired with one bank account at this time, regardless of your plan tier. There is no way to connect more than one bank account at this time for payouts, though I am curious to understand where you are trying to connect this second account and experiencing the above error?
If you're using a third-party app with separate payouts that could be a possibility, however, this is not a built-in feature that we currently offer.
If you can provide more details around where you are seeing this, I'd be happy to guide as best as I can.
Thanks for following up, @charlesyeats!
My apologies as I didn't understand that you were selling and getting paid in different currencies from your original post. In that case, yes, you do have the ability to set up a secondary payout account when using supported currencies with Shopify Payments.
I have attached the official documentation for clarification that does mention the ability to connect the secondary account, subject to any applicable international currency payout fees. So yes, to answer your original question, this feature absolutely does work.
With that being said, if you have already opened two+ chat tickets with us and have been unable to resolve it, then I recommend an escalation to the Shopify Payments account team. Our Public Support team is unable to do this due to authentication and security issues, however, chat support can escalate the request.
I trust they will be able to access your account to take a deeper look into why the account type is not being supported and you're seeing this error.
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