3DAYS----My shop inactive and unavailable

[pyramidacademi]

Hello 

After 3 days and contact with email and other customer support, nothing happens and my shop is still inactive. Am buying Domain from shopify and Am waiting for little help ............. 

[Skye]

Hi, @pyramidacademi.

I hope your day is going well regardless of the current frustration situation.

I definitely empathize with the urgency to have your issue resolved as soon as possible. This is your business after all! That being said, certain situations do need to be handled by our escalated teams. Unfortunately, these teams do not work weekends. Thus, the response is generally 2-5 business days depending on their current queue. 

As your ticket was escalated on Thursday, and today is Monday, today would be the third business day. This means you should be hearing from our Accounts Team by Wednesday. Keep in mind, they only operate via email, so keep an eye on your inbox as well as junk folder to be safe. 

If you have not heard from our team by the end of the business day Wednesday PST, please feel free to contact our live agents again for assistance. To speak with our advisors live, please visit our Help Center and log in to your account to create a support request through live chat, email, or callback. Once you have logged in to your account, type your request in 'Ask about a topic', scroll down to 'Get Support', and then click 'Continue.'

[pyramidacademi]

Hello after 10 days I can't find an answer from any support team, I paid Domain from Shopify my work is stopped, I want to pay my plane price, but I am Inactive, what can I do!!!!! . where is your live chat link, its very horrible at working and supporting!!!!!!.

HELP ME HELP ME PLEASE  

[Skye]

Hi, @pyramidacademi.

That is definitely frustrating that you have not received a response yet. It looks to be 6 business days since this was escalated. Please note, as today is Saturday, the escalated team will not be available for assistance. Thus, I recommend reaching out to our live advisors on Monday. This will allow them to contact our escalated team to receive an update.

To access live chat, please visit our Help Center and log in to your account to create a support request through live chat, email, or callback. Once you have logged in to your account, type your request in 'Ask about a topic', scroll down to 'Get Support', and then click 'Continue.'

[pyramidacademi]

sorry that is a big problem
I cant find online support please help me it's very horrible only for one
little problem support.!!!!!!!!!!!!!

[Skye]

Hi, @pyramidacademi.

Unfortuntaely, due to account security I would not be able to access your account over the Community Forums. This is for your security and safety. 

That being said, what trouble are you having accessing the Help Center? If you are trying to access support via support.shopify.com and can't login, select Continue without logging in. Next, select the topic of the issue, then on the next page select another topic, then scroll down and select Chat with us.

[Ashkash]

same thing happened to me. Looks like theres no point contacting support since this is happening to so many and none of them got a solution. We all just need to accept that we’re not getting our shop back and all the time, effort and money we put in this is gone in vein.