6 days past the payout date with no payment

RozM
Tourist
4 0 1

I have payments saying they still be paid on May 19th.  It is May 25 and they are not in the bank account...  this seems very problematic for the annual cost and fees already invested in using shopify.   Why are the funds not available?

Reply 1 (1)

Ollie
Shopify Staff
2387 454 401

Hey @RozM.
 
Thanks for reaching out. 
 
In order for us to take a further look into the orders and payouts on your Shopify store, we will need to verify you as the store owner. Since we cannot authenticate you over the Community forums due to the sensitive information that needs to be shared, I am unable to view the specifics. In this case, it would be best to reach out to our live support for a further look into the situation. 
 
With that being said, you can get in touch with our live support by logging into your online store using the Contact Us page.

Once you successfully login - you will be directed to the Help Center. Select the topic that you would like assistance with to locate the options to Get Support and speak directly with a Support Advisor about the situation. 
 
Let me know if you have any questions. 

Ollie | Social Care @ Shopify 
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