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[SikandariBT]

I'm unable to login to my store for the last 2 days and I'm constantly asking the support to help me but all in vain. Sadly, the response is so irresponsible from shopify team being a huge platform. 

[Sophia]

Hello, @SikandariBT.

I understand that you want to regain access to your account as soon as possible.

Since you've already been in touch with the support team about this, you do not need to create any new requests. It sounds like your ticket may have been escalated to a specialized team, in which case you will receive a response via email as soon as there is an update.

If you have any questions or information to share with the team, you can reply directly to your existing support ticket. Thank you for your patience while we investigate.

[SikandariBT]

It's been 2 days and I got no response, does it take that long?

[Sophia]

There isn't a set response time, as ticket volumes and the complexity of each case varies. I know that it can be frustrating to wait, and I appreciate your continued patience. You will receive an update via email once your case has been reviewed, though I cannot guarantee a response time frame.