$7,460 Refunded as Shop Campaign Credit – I Need Online Cash in My Payout Account Not Ad Credit

[faizraees]

Hi Shopify Team,

I’m facing a serious issue regarding my payouts.

On April 24, 2025, I received 83 orders in 1 hour, but I did not receive any payouts for them.

Then on April 28, $8,780.83 was debited from my payouts.

Shopify support is now saying that $7,460.00 has been refunded as Shop Campaign credit, earlier it was $4,860.00.

This is confusing and unfair.

• I don’t want this refund as Shop Campaign credit.
• I want my money credited to my Shopify payout account in Online cash.

My Concerns:

• Where is my actual order payout for 83 orders?
• Why was $8,780.83 debited from my account?
• Why am I being refunded in ad credits for something I never agreed to?
• This looks like a serious system flaw, and I request Shopify to resolve it urgently.

Ticket Numbers:

57121008

57066583

57068165

Please escalate this and credit my amount back as cash, not in Shop Campaign credit.

Thanks,
Faiz Raees

[Fariyataj]

Shopify needs to fix this glitch, the system must improve as users grow hope your issue gets resolved soon.

[Metafur]

Seems like a serious system fault on Shopify's end.

[davidparker0008]

Oh my god 83 orders in 1 hour this is clearly a bug in Shopify system.