$8,780 Debited Without Receiving Payments for 83 Orders (Ticket #57121008)

[faizraees]

Hi Shopify Community,

I’m facing a serious issue with my store payouts. On April 24, 2025, I received 83 orders within 1 hour, but I have not received payment for any of those orders.

Then on April 28, 2025, an amount of $8,780.83 was debited from my account.

I didn’t receive the funds for the orders & instead the balance was deducted. This is highly concerning, & I believe it may be a system glitch.

Support Details:
I’ve been contacting Shopify Support for the past 3 days but have received no resolution or authentic answer.

I was told I would receive an email but no email ever arrived.

I also contacted support@shopify.com & legal@shopify.com, but both gave automated replies saying to contact support & the support team still hasn’t resolved the issue.

Request:
I respectfully request Shopify to urgently look into this matter & credit my full payments. This kind of technical issue is deeply shocking & needs to be resolved quickly.

Ticket Numbers:

• 57121008
• 57066583
• 57068165

Timeline of Support Delay:

• 04-29-2025: Ticket opened
• 04-30-2025: No response or resolution
• 05-01-2025: Follow-up sent — still no resolution

Please resolve this issue urgently & release my pending payments.

Thanks,
Faiz Raees