Recently multiple customers have tried to make a purchase on my site but aren't making it past checkout. When I go to the abandoned checkout section and look at the timeline its says for example, "Unable to process a payment for $5.99 USD using a Mastercard ending in 2214." Some customers tried multiple times and received the same error message, "Your card does not support this type of purchase." I tried purchasing the same product and the payment went through for me, does anyone know why.
This sounds like an unsupported card type being used at checkout. Every payment gateway has a list of supported card types per region. Is the error message for the abandoned checkouts the same throughout all the recent drops? What kind of card are you using?
I would recommend deactivating and reactivating the payment gateway anew to see if the issue persists.
Let me know how that goes.
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