FROM CACHE - en_header

A order was fulfilled but i was in test mode

CAPIFLVCKO
New Member
1 0 0

A order was fulfilled but i was in test mode so i was wondering what should i do? will i receive the payment or should i refund it and ask for them to purchase again?

Replies 17 (17)
Aria
Shopify Staff (Retired)
Shopify Staff (Retired)
853 34 327

Hey,

Aria here, I'm on the Social Care team at Shopify. 

If your payment gateway was in test mode when the order was placed, no money was taken from the customer. You can cancel the order if you want to but it won't matter if you do or not if it was in test mode. 

It might be best to explain to your customer a real order wasn't placed. 

Let me know if you have more questions. 

Aria
Social Care Guru
Shopify

Aria | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

WMatthew
Tourist
8 0 1

So, in regards with this topic. I should start promoting the website, after subcribing, or else all the sale atempts will be duds?

Aria
Shopify Staff (Retired)
Shopify Staff (Retired)
853 34 327

Hey,

Aria again!

When you said you were in test mode, I was under the impression you had put your chosen payment gateway into test mode. If you are just referring to the fact your store is still in the free trial period, that is a different matter. 

You can make legitimate sales during the free trial period, only if you have selected a plan and entered your credit card details. We never bill for a plan until the trial period is over so you still get full use of the free period. 

If you received an order and the payment gateway was NOT in test mode, you will receive the money. 

If you are unsure of any of this, we can help you. It makes it a lot easier if we can access your store to see exactly what was going on. We can only do that if we authenticate you so it's easier if you contact us by phone, chat or email. I did check the email address you use for forums to see if it is connected to a Shopify store but it doesn't look like it is. If you do want us to check out your store for you, our contact details are here.

I hope that helps!

Aria
Social Care Guru
Shopify

Aria | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

GINNY_LIN
New Member
1 0 0

Hi Aria,

I may be encountering this exact issue and need some clarifications.

My Webstore went live and i transacted an item via apple pay through the shopify/stripe payment gateway. I did not realize that my payment gateway was still in test mode until the notice poped up on the order

May i confirm if the payment will be received by us?

In the timeline, it says
$ xxx will be added to your Oct 5, 2018 payout.
$xxx amount was processed on the Visa Ending XX via apple pay
Message: Transaction approved
Status: Success
 

Hope for some advice, Thanks!

Ben 
 

MCGOELLNITZ
New Member
1 0 1

Hi,

 

I have the same issue. I didn't realize that I was on Test Mode until I saw the message on the order.

 

In the timeline:

1. The customer used a real credit card and it gave the error message about the Test Mode.  I believe this is the correct behaviour

2. Bu then in the next line item, I found out that he then used Google Pay for payment and I got the following info:

- Test - TRUE

- Card Details: Visa xxx

- Status: Success

- Type: Sale

 

Is this transaction successful?  Did payment actually happen?  Appreciate your prompt response.

BestFuriendsco
New Member
2 0 0
Same!!! It says that the payment will be received after i took it off test mode. But it doesn’t even show in my history that I’ve made an order
iamjudilyn
New Member
1 0 0

I accidentally use my own credit card for the test purchase and now it says i have a chargeback. 
How do i fix this?

Reg07
Tourist
6 0 1

Hi, i placed an order on my own shopify store (thankfully it happened to me and not a potential customer) and i didn't realise the payment gateway was in test mode. The full amount was debited from my account, but part of the order is not showing with 2 of my print provider but is showing with the 3rd provider and has been fulfilled. 

Since it is not showing the order with the other 2 providers, should i refund and re purchase??? 

ultrashade
New Member
2 0 1

Anybody have a solution?

bncc
New Member
4 0 0

I'm trying to cancel a test order too, that I did as I was charged the shipping and taxes on my monthly shopify invoice and now in order to cancel the order (to get my refunded the shipping and taxes) as required, I have to cancel the fulfillment BUT I don't have an option to "CANCEL FULFILLMENT". Help?!

Reg07
Tourist
6 0 1
Hi,
I was advised by the tech team to refund the amount deducted.
bncc
New Member
4 0 0
Even if it was me who did the test order?

#- Please type your reply above this line -##
Reg07
Tourist
6 0 1
Yes!! That is what I was advised and they refunded the amount debited..
bncc
New Member
4 0 0
Okay I'll give it a try!

Many thanks!
Reg07
Tourist
6 0 1
You're welcome. I'll find the thread with my conversation to the customer
support.
skonrad
Tourist
4 0 2

Hi,

I accidentally forgot to turn off test mode when I lauched my store. someone tried ordering but they kept getting the message that it is in test mode. they contacted me and I turned if off and then their order went through and it says that its been paid for but on my sales section it still says that I have $0 in sales. 

how do I know that its actually been paid for?

Thanks

Reg07
Tourist
6 0 1
Hi,
If you open up the order, scroll down, there should be a timeline of which
payment method they chose. Visa, PayPal etc... Then you have to capture
payment for the sale to go through. But If this was in test mode, you could
always refund the customer & email them explaining, your store was in test
mode.