Abandoned cart but payment successful

[HCGGSJTV]

Any Shopify/Yoco customers here?

We have now had two payments go through on two different Shopify stores ( we use Yoco payment gateway in South Africa) but it ends up as an abandoned checkout? Please help - how do we resolve this?

[Blair]

Hi @HCGGSJTV,

Thank you for reaching out to the Community! I'd be happy to provide some assistance with this request, to ensure it gets resolved.

In situations like these, it's likely that the customer didn't complete the full checkout process. Customers must see the 'Thank you' page to ensure their payment has been successfully processed. To resolve this, you will want to confirm with your third-party payment provider (i.e Yoco) that the payment was received. 

If confirmed, you can then simply create a draft order and mark it as paid to begin fulfilling it! 

Please let me know if you have any other questions. 

[HCGGSJTV · Accepted solution]

Thanks we have discovered the payment gateway we used was down for a bit which created this issue. It's resolved now (I hope).