About activate Shopify Payment

yamakei1012
New Member
3 0 0

I try to activate Shopify Payment.

When I click 'Activate Shopify Payment' Button, The Error shows.

 

The Error:

 ・Name has already been taken

 ・You must disable Shopify Payments to use this provider

 

1. What is Name? 

2. I don't understand disable Shopify Payments because now I'm trying active.

 

Please help me.

Reply 1 (1)
Lana
Shopify Staff
Shopify Staff
531 50 63

Hello @yamakei1012!

 

Thank you for the screenshot. The errors that you're seeing come up when you change your business address to a different country, for example, if you changed your country from USA to Canada. Our team has to look into this for you in order to help you activate the account. 

 

For this, could you please reach out to us through this link here? The reason I am redirecting you is because at the moment I am unable to look into your account details through the Shopify Community.

 

Is there a reason you decided to change your region? Please let me know if there is anything I can assist you with there. Also, do make sure that the address you set in the Settings > General is one that you can prove either a physical or business presence for.

Lana | Social Care @ Shopify 
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