About payments gone fm through for an order

homemadepersona
Visitor
2 0 0

Hi I would like to know what to do here because I've put and order through my website for a customer but it declined my bank card but the payments come out me bank 

 

Any ideas on how to sort it

Replies 3 (3)

Sophia
Shopify Staff
1659 107 216

Hi, @homemadepersona!

 

Can you tell me a little bit more about the order process? It sounds like you might be using a third-party app to order products from a supplier. If that's the case, let me know which app you're using and whether a specific error message came up when you attempted to order the product.

Sophia | Social Care @ Shopify 
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homemadepersona
Visitor
2 0 0

Hi sweetheart it's all sorted now thank you 

Sophia
Shopify Staff
1659 107 216

I'm glad to hear that! Thanks for letting me know.

Sophia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog