Absolute Joke - Selecting Courier

New Member
11 0 0

I've read numerous threads and all end up being dead and no help or solution from Shopify.

When you fulfill order and have a local courier company tracking to send to your customer, and use Other, and input the company's URL, shopify still detects it as say DHL or Fedex.
1st, Is it that hard to add let your shop owners add their own local Courier selection?
2nd, why does it detect and mark it as DHL despite me inputting "Other" AND putting in the local courier company's URL

No one will probably get back to this thread from Shopify, just like the other buried threads regarding local courier selection.


Replies 3 (3)
Shopify Staff (Retired)
Shopify Staff (Retired)
1746 172 314

Hi @hkpghkpg,

Hyde here from Shopify. That's an interesting question!

I'm sorry to hear you've had difficulty setting up order tracking. From the sounds of it, you've been following the help guide correctly. It seems that the problem is happening at about point 6:


 Now the obvious first step is to absolutely confirm that we're using the right tracking URL, as the system wouldn't otherwise know what to link this number to without the correct URL. Shopify will guess who the carrier is based solely on the tracking number provided. So it's imperative that you always provide the exact supported tracking company or tracking URL in addition to the tracking number.

If you are definitely inputting a company URL but it changes back to DHL, then we will need to take a closer look at that. If you could provide us with a screencast of the error as it happens that will help us diagnose the issue.

Bear in mind too that we're available by email or chat for quicker, 1:1 support. To contact our support team, first head to https://help.shopify.com/en/questions and log into your store. Once you've logged in, you'll be prompted to ask about a topic:



Doing this will present you with links to relevant documentation on our Help Center, but there will also be an option to contact us directly if you require further help:


Clicking on this button at the bottom will then present you with the different support options available. If you don't yet have a Shopify store or are unable to login, you can choose the "Continue without logging in" option at the start and continue through the same process. 

I look forward to hearing from you.

All the best, Hyde.

To learn more visit the Shopify Help Center or the Community Blog.

New Member
11 0 0

I figure it out - Other does not work for some local couriers as Shopify still defaults to one in their system.

If anyone else have troubles, try to input the company name into the tracking number as well.

For example: if I use ABC courier and their tracking is ABC123555999

If I enter ABC123555999 - it may change to Other - but when you send to customer it may default to Fedex etc...

If I enter ABC:ABC123555999 - it will change to Other - and when I send to customer it will stay as Other

Hope this helps you guys

6 0 1

Hi @hkpghkpg 

We too faced issues with getting our custom courier sorted during order fulfillment. 

That's the reason we created Fulfild - Scan & Pack that gives you the option of setting your preferred custom courier. 

The app combines barcode scanning of each item to verify the correct item is packed and scanning the tracking number to automatically fulfill your orders as you pack.


Have a look and let me know what you think!