Accidentally Fullfilled order and trying to sinc with Dropshipping company

DorothynTodo
Visitor
1 0 0

I am new to this all and definitely lost down the yellow brick road. I clicked on the fulfillment tab thinking it would put the order into motion, not knowing it would close the order as if it's taken care of. What can I do to help my customer get their order? 

Reply 1 (1)

JoesIdeas
Shopify Expert
2230 203 593

You can unfulfill the item in the order details page in Shopify.

 

As for getting the item to your customer, contact your dropshipper. They can advise you how to correctly submit orders to them (different companies have different policies). And they can put your order into motion.

• Creator of Order Automator (automate tagging, fulfillment, Amazon, notifications + more)
• Shopify developer for 10+ years, store owner for 7 years
• I also make guides like Shopify Automation Tips and How to Deal with Fraud / Chargebacks