Account on Hold

New Member
1 0 0

Your Shopify Payments account is on hold

Your store can’t accept new orders with Shopify Payments.

I have a launch today, but I have this error message on my account. Please assist in helping me understand what this means.

Thank you!

Replies 2 (2)
Shopify Partner
1359 314 397

Usually, when the account is placed on hold, you should get an email (associated with the admin account) outlining the reasons.

If you haven't received any emails, please email directly to Shopify's Merchant/Technical support.
Contact page link:


Nick | Ecommerce & Marketing Technology Consultant | Toronto, CANADA
- For consulting work availability, please send me a Private Message or submit a ✍️Contact Form.
- For FREE Shopify Tutorials, Subscribe to my YouTube channel (▶️ Ecommerce TV).
Shopify Partner
254 3 21

You can check these threads Your Shopify Payments account is on hold - Shopify Community and Solved: Re: Your Shopify Payment Account is on Hold - Shopify Community

Pre-Built Shopify Stores We are Shopify Partner
Hit Like If My Reply Helpful
Click Accept as Solution If My Reply Answered Your Question.