Account Payment

[SuhanDOK]

Hello, I created an account to explore Shopify for free. I didn't log in because I wasn't interested in this are. When I checked my bank account today, an automatic payment was made without my knowledge. Since I didn't receive any service from you, I'm requesting a refund. 

[SealSubs-Roan]

Hi @SuhanDOK !

In order to request for a subscription refund, you will need to directly contact Shopify support team so, they can further check your billing history and process the refund if possible. You can reach out to them by going through their Shopify Help Center and enter your concern on AI chat box, respond to it until the "I still need help" or "chat with a support advisor" option appear.