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Account Verification - waiting 2 weeks

Account Verification - waiting 2 weeks

Samantha2911
Visitor
2 0 0

I have been waiting for my account to be verified since 10/31/24. I have uploaded my passport, Driver's Licence, and Bank Statement. No response.

I have chatted in to support with a live agent on 3 separate occasions in the last 2 weeks.

Every time I get the same canned answer - "The team is working on it and will email you." But then, no email and no changes to my account status. 

I can not print shipping labels. 

I can not withdraw the funds for any of my orders. 

I basically can not do business. 

Then I see others have posted the same thing and have been waiting even longer. 

At this point, I am wondering if this is the right platform for me. 

Anyone else have this issue and get a resolution?

Replies 3 (3)

Pepper01010
Tourist
8 0 1

I am facing the exact problem, waiting for 3 weeks now

Samantha2911
Visitor
2 0 0

This is ridiculous! 

Pepper01010
Tourist
8 0 1

Hi do you have any updates, hear from them yet?