activating paypal express checkout on shopify

Solved
nattang
Tourist
7 0 1

Hi, 

 

Is there anyway to speak with a Shopify help desk on phone? I tried calling 1-888-746-7439 but the person who picked up said its the wrong number. 

 

I have been stuck with my Shopify shop because I am not able to activate the Paypal express checkout. I clicked on the activate button and was redirected to Paypal where I gave permission for Shopify for the setup, and then the next page I see is to go back to my Shopify account. When I've gone back to my Shopify, under payment providers, it says to 'activate Paypal express checkout' again. I have done this more than 10 times already, but it is still not activated. 

Could someone from Shopify please help me solve this issue?

Accepted Solution (1)

Accepted Solutions
Ren
Shopify Staff
Shopify Staff
805 54 124

This is an accepted solution.

Hi, there! 

Ren here from the Shopify support team, hoping to help you out here. This sounds like it could be a browser related issue.

 

My suggestion would be to either log-in to your Shopify admin from a different browser and try to establish the connection again. You can also try clearing your browser's cache and using an incognito window but trying from a new browser entirely should hopefully to the trick. 

As for our 24/7 phone support, you can get in touch through our contact page here. 

 

Please let me know if that does the trick! 

 

 

Ren | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Replies 34 (34)
Ren
Shopify Staff
Shopify Staff
805 54 124

This is an accepted solution.

Hi, there! 

Ren here from the Shopify support team, hoping to help you out here. This sounds like it could be a browser related issue.

 

My suggestion would be to either log-in to your Shopify admin from a different browser and try to establish the connection again. You can also try clearing your browser's cache and using an incognito window but trying from a new browser entirely should hopefully to the trick. 

As for our 24/7 phone support, you can get in touch through our contact page here. 

 

Please let me know if that does the trick! 

 

 

Ren | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

nattang
Tourist
7 0 1

 wow that worked like a gem. Thanks a million!

Ren
Shopify Staff
Shopify Staff
805 54 124

Fantastic, thanks for letting me know! 

Ren | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

LYMAN-MORSE
New Member
1 0 1

I am also having difficulty receiving some recent payouts that were possibly done through Paypal Express. When activating Paypal Express through Shopify, or vice versa, even through a different browser, it still tells me the same when I refresh and I can't see any pending payouts anywhere. One of them goes back to the beginning of February. Please let me know what I'm missing.

Ren
Shopify Staff
Shopify Staff
805 54 124

Hi @LYMAN-MORSE

Thanks for your post. Payments via PayPal are immediately sent to your PayPal business account so you wouldn't ever see "payout" information for orders that were paid for via PayPal.

 

Are you logging into your business account and not seeing the payments there? If this is the case, you will need to reach out to PayPal directly and ask them to investigate. Before contacting their support, be sure to collect any relevant information from the missing orders.

 

You'll need to navigate to the order page, scroll down to the timeline and collect the information found once you expand the timeline by clicking on the little black arrow. The process looks like this: 

Where you'll want to collect the following including Authorization Key, Timestamp, Correlation and Transaction Number. (PayPal may require more than this.)

 

You can find their contact information here. If I didn't quite understand the issue, please don't hesitate to let me know! Best of luck with a resolution.

 

Ren | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

flexava
New Member
1 0 0

I have the same issue as @nattang but not fixing?

IDK_AUS
New Member
3 0 0

Hi,

 

I'm having the same issue and have tried your solution (cleared cookies, new browser & incognito mode) but still does not work.

 

can you help.

 

Cheers

Ren
Shopify Staff
Shopify Staff
805 54 124

Hi @flexava and @IDK_AUS

Thanks for your messages! So just to clarify, you're stuck in a loop when attempting to activate your PayPal gateway and the issue persists despite having cleared your cache/trying a new browser?

 

My first suggestion would be to double check that you are attempting to connect a PayPal business account (not a personal one), it's free to upgrade. Then I recommend trying on a different device entirely. Phone, tablet, another computer or laptop and see if that works for you. Regardless of whether it does or doesn't, be sure to check back here since we'll want to check why it wasn't successful on the first attempt. 

 

Fingers crossed you can successfully connect!

 

 

Ren | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

IDK_AUS
New Member
3 0 0
Yes tried it all and still the same issue
Ren
Shopify Staff
Shopify Staff
805 54 124

Thanks for letting me know @IDK_AUS. Usually one of those suggestions does the trick. Is it possible that your browser needs an update? Do you have another computer or device on a different internet connection you can attempt to connect with? 

Ren | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

IDK_AUS
New Member
3 0 0
I've tried on my phone and a different browser. Still does work.
Rayijn
New Member
1 0 0

I think i have the same issue as well, i tried on a different internet connection and laptops/pc etc.. 

and everytime i click on activate paypal express checkout, it takes me to another page where i put my paypal email, and when i click Next it just keeps loading i have tried it on everywhere else, still the same problem

AlexandraB
Tourist
7 0 2

I'm having a similar issue.  We have just changed account owners on our Shopify store and deactivated the old PayPal account, but now I can't reactivate PayPal again. 
I click on Settings > Payment Providers > Activate PayPal Express Checkout.  From there I can successfully log on to my PayPal business account.  It loads a page titled 'Allow PayPal to connect your account with Shopify', I click 'Agree and Connect', but then the page times out and cannot redirect.  The URL (in Chrome) is paypal.com/bizsignup/redirectEntry?status=SUCCESS&statusCode=VERIFIED


I have tried different browsers and devices with the same problem. 
I have logged in to my PayPal account, it seems it is setting the permissions correctly but just can't get back to Shopify.  

I have been trying for a few days now but still no success.  

Ren
Shopify Staff
Shopify Staff
805 54 124

Hey @IDK_AUS@Rayijn and @AlexandraB 

I'd like to rule out whether or not there's still something missing on PayPal's end in terms of the information they need or the appropriate account being connected.

Please reach out to PayPal to verify that everything is set up appropriately on their end. If that's the case and you still find yourself stuck in the loop, then I'd like to send this up to my technical support team for a closer look.

Let me know here and as long as you have a valid email address attached to your account, I will reach out to get the ball rolling. Fingers crossed! 

 

Ren | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

AlexandraB
Tourist
7 0 2

Hi @Ren, I have had a response from PayPal, their message to me reads - "I have had a few people who have ran into this issue recently. I see that you have cleared cache and cookies and tried different browsers. There are a few more trouble shooting tips that I have learned through helping other customers. Make sure that the physical address and your email address that you have linked with Shopify matches those on your PayPal account. If that does not work there is one more. In your Shopify account under the settings sections click on account settings -> service providers -> view Shopify/PayPal and try removing and re-adding PayPal."

I'm not too sure which Shopify setting they're referring to.   

They confirmed that there's nothing wrong with my PayPal account setup. 

 

If the email address in Shopify needs to match my PayPal address- is this my Shopify logon email, the store contact email, or the customer email?  For the record I have tried all these by changing my email address in PayPal and it doesn't solve the problem. 

AlexandraB
Tourist
7 0 2

Hi @Ren , PayPal Support have confirmed that everything is set up correctly on my PayPal account

Ren
Shopify Staff
Shopify Staff
805 54 124

Hi @AlexandraB

Glad to hear you reached out to PayPal and they were able to offer some additional troubleshooting steps though I'm sorry to hear the issue is persisting for you. I believe the email address they're referring to is the one you use to log in. Regardless, I would like to send this over to our technical support team for a deep dive.

 

To get started, please update your profile with a valid email address and let me know here once that's done to allow me to securely reach out to you. 


Ren | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

AlexandraB
Tourist
7 0 2

Hi @Ren  I added my shop URL to my profile, and can see my email address in my profile. I hope this helps you find me. 

AlexandraB
Tourist
7 0 2

Hi @Ren, I'm still tearing my hair out here trying to get around this issue getting PayPal added to my store.  Can your Support team please help me with this?