Actually cancel and archive orders so that dont' appear in the queue

detritusbooks
Tourist
15 0 0

Is there a way to cancel an order and have it actually leave the queue? I have this order that is cancelled, doesn't need to be paid, doesn't need to be fulfilled. But the queue still shows that payment is pending and that it's unfulfilled, which is just unhelpful.

Replies 2 (2)

detritusbooks
Tourist
15 0 0

Absolutely bizarre that Shopify hasn't figured out how to fix this problem.

JoesIdeas
Shopify Expert
2265 207 599

You could mark as paid and fulfill it, that should close it out.

 

If the the location it's assigned to is a 3rd party and your only option is to request fulfillment, change to your own location, then you can mark as fulfilled.

• Creator of Order Automator (automate tagging, fulfillment, Amazon, notifications + more)
• Shopify developer for 10+ years, store owner for 7 years
• I also make guides like Shopify Automation Tips and How to Deal with Fraud / Chargebacks