Adding Pickup Points for Orders in Europe Alongside Standard DHL Shipping

[sebastiaanjopp]

Hello everyone,

I’m looking to expand our shipping options and would like to offer pickup points in Europe alongside our standard DHL shipping. We currently have a contract with DHL Parcel. Our process works as follows:

1. A customer places an order.
2. The order is forwarded to our ERP and WMS system outside of Shopify.
3. The ERP and WMS system processes the order and prepares it for shipping with a DHL label.
4. The ERP system sends the tracking information back to Shopify.
5. Shopify sends an email to the customer with the tracking number.

Additionally, we are experiencing issues with customers not entering the correct address, such as missing house numbers. We are looking for a solution to minimize these errors.

Here are my specific questions:

1. Implementing Pickup Points: What are the best practices for integrating pickup point options into our current workflow? Are there specific apps or services that work well with Shopify, ERP, and WMS systems?

2. Customer Communication: How can we effectively communicate the pickup point option to our customers, ensuring they understand how to select it during checkout and how it will be processed?

3. System Integration: What are the key considerations for ensuring that our ERP and WMS systems can handle both standard DHL shipping and the new pickup point options seamlessly?

4. Address Accuracy: What solutions are available to ensure customers enter their addresses correctly, including all necessary details such as house numbers?

5. Updating Shopify Settings: What changes need to be made in Shopify to support pickup points, and how can we ensure that the correct information is included in the customer notification emails?

I appreciate any advice and recommendations you can provide to help us smoothly implement this new shipping option and improve address accuracy. Thank you for your support!