address not recognized, the payment its not possible

outdoorach
New Member
1 0 0

Some items in your shopping cart cannot be shipped to the address you entered. Check your address to make sure all fields are entered correctly and try again.

The address is correct. What can I do?

Best regards
Patrycja

Reply 1 (1)
Olivia
Shopify Staff
775 74 140

Hi, @outdoorach!

 

Welcome to Shopify Community.

 

Thank you for connecting with us and sharing your question. Upon looking into this further, I see there are several reasons this might be happening, either related to address validation by Google or your store's shipping settings.

 

To be absolutely sure and narrow down the issue, please share a screenshot with me of the error you see exactly as it appears. Furthermore, can you clarify if you're able to continue with checkout using a different address in the same region?

 

I look forward to your reply,

Olivia | Social Care @ Shopify 
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