Recently, I have added Afterpay for my online store.
But, when customers try to complete order, shopify does not redirect to afterpay to make a payment and they return to the shopping cart again.
Does anyone know how to solve this problem?
Hi, Joon Seo!
This is May from Shopify.
Thank you for taking the time to post your question here. I did some digging regarding this issue, and found that Afterpay only accepts email addresses for customer notifications. So, if your customers try to use a phone number, their payment will fail, and they will be redirected to cart to try again.
To avoid this instance in the future, you will need to only allow customers to check out with email as contact method. Check out the steps below on how to set this up!
From your admin, you’ll want to go to your ‘Settings > Checkout’.
Under the ‘Customer contact’ section, select ‘Customers can only check out using email’.
This way, when your customer enters in a phone number, they will not be able to proceed to checkout, hence, preventing them from being redirected to cart when they attempt payment. If you still see the same issue after changing this setting, please let me know. Feel free to reply back to this thread or contact our 24/7 support, and we’ll happily help!
May | Social Care @ Shopify
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I was facing the same issue and Afterpay customer service told me they have not launched mobile payment yet. At this time, customer can either use desktop, laptop or tablet to complete checkout process.
I run 5 x Shopify webssites and am seeing this issue on one site, not on the other 4. Also I just tested it from desktop & the issue is on desktop. (I have ensured my admin setting is set to customers can only check out using email.)
Hi, im having the same issue if you can please help me. I did fix the email checkout only option but it still isnt letting my cutomers checkout and says to contact me?
im having the same issue and I also fixed the option where you can only checkout using an email. Did you even figure the problem out? I contacted them but it takes almost a week for a response
I've tried contacting shopify about this and they state that it may not be a problem on their end and more so a problem with afterpay instead.
P.S i still haven't fixed mine so i'll be contacting Afterpay soon and get back to you all.
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