AliPay payment issues: "Successful" transaction but money Never deposited in my Bank Account

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  • I have a customer who paid by Alipay. It says the transaction went through on Alipay and shopify. But it's been more than a week and the funds are not in my bank account despite it saying "successful" on alipay and shopify. I contacted alipay and they're useless, acting as if the problem isn't them. I contacted shopify and they told me to post on here. Anyone have similar issues of funds disappearing or not going through? I am calling my bank next. 
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