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"This order can’t be shipped to your location. Contact the store for more information."

New Member
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I just finished creating my store and website, but when I tried to see if everything was working fine, I saw this message; "This order can’t be shipped to your location. Contact the store for more information." when I reached the shippping page. I have tried everything i can to solve this, I have read a lot of community posts, watched YouTube videos, tried setting up shipping zones and rates again but they all seem not to work. If you have a solution, kindly share.

Reply 1 (1)
Shopify Staff
Shopify Staff
1031 89 189

Hi, @Regina394!

Welcome to Shopify Community. My name is Olivia and I work here.

Thanks for sharing your question with our network. When you see this error at checkout, it means that your product is not set-up at a location that ships to the destination. There's a few things that can cause this:

  • There are no compatible Shipping Profiles available for this product. Head to Settings > Shipping & Delivery to verify that each of your store's locations has inventory and rates set up for the destination. 
  • There are no compatible Shipping Rates set-up based on your store's needs.
  • Check the Product's settings under Admin > Products > Edit to make sure it is listed as a 'physical product' and 'requires shipping'

Either of these could be the root-cause for what you are experiencing. Make sure to go through all these solutions and let me know if you still run into any issues.

Warm regards,

Olivia | Social Care @ Shopify 
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