APO/FPO Shipping Errors - Can't Generate Label

strw411
Tourist
5 0 7

Hello!


I have been struggling with this since we launched in June 2019, and I've finally hit my breaking point.

 

We ship to the entire USA, and that includes military addresses.  Shipping is free across the board.

 

No matter what I try, I can NOT get Shopify to print shipping labels for these military addresses.  I end up copying/pasting the address into a 3rd party software, and the label spits out without issue.

 

When I enter the customs info, and the package weight, I get rates from USPS.  When I click "Buy Shipping", I get a red error that states "The address you're shipping to could not be verified".

 

PLEASE HELP!

 

Thanks

Ryan

Replies 14 (14)
cietom
New Member
1 0 0

I also just started having this issue. A customer of mine is on his 17th order, without a change of address ever, and Shopify will no longer accept his address to create a label. It keeps saying the address could not be verified, despite also being able to get rates. This needs to be fixed as soon as possible!

Shane-1122
New Member
1 0 1

Honestly I could never get the military addresses working on Shopify like ever...

SEPlaques
New Member
4 0 0

Did you ever get this resolved. I just ran into this problem and the FPO address I’m sending to I’ve sent some before 

twb4004
Tourist
8 0 0

I am also experiencing this issue. Seems like our issues stemmed around March-April time frame because we too have overseas customers who have purchased dozens of times and all of a sudden their addresses cannot be verified. 

SEPlaques
New Member
4 0 0

Nope Shopify gave a random excuses for days untill I used shippo to just buy a label. Which is 3x the price of Shopify’s. They kinda just stopped replying as well. 

SEPlaques
New Member
4 0 0

I just downloaded the shippo app and I was able buy a label through them but it’s more expensive. I just ate the cost. 

Travis_Peterson
New Member
2 0 0

Change the Address 1 to "FPO" only. And put the other details into other boxes. I usually find this works best. 

Rakkasan
New Member
1 0 0

There is some comfort in knowing I am not the only one having this problem and is frustrated with it. 

I am also having problems when they ship- as the package leaves the country, I lose it in tracking and can't do anything about it. Sometimes the package shows up to the service member- sometimes it just vanishes and I have to send a duplicate package. I am at the point where I don't want to ship to FPO/APO addresses at all anymore (sucks because I have an Army store). 

SEPlaques
New Member
4 0 0
Honestly I would ask that person if they can give you another person's FPO
address and send it to another person. I found that sometimes its just the
address that the system can't find. Also what I started doing was ONLY with
an FPO address that won't go through. I started using Shippo (Download
through shopify apps) and I was able to generate postage through them. But
they are more expensive.
VnturApparel
New Member
1 0 0

The Same! We have a customer over seas and have shipped 4 orders to her. The address is no longer able to create a shipping label through Shopify!

Lyric
New Member
1 0 0

This actually worked. Thank you.

mikeysteins
New Member
1 0 2

I had this problem as well, that's how I found this forum...

The error that I kept receiving was about how the city must be "APO, FPO, or DPO for military shipments" (or something like that)

After trying over and over and over again, I finally realized that the address as it appeared on the screen didn't have a comma between APO and AE (thus it was reading the city as "APO AE" and not city: "APO" state: "AE"

So... I simply added a comma after APO within the edit shipping address tab and... it worked.

Sounds ridiculous but that solved my issue.

Good luck everyone!

BrigadeBelts
New Member
2 0 1

This works, add the comma, after FPO etc ( IN THE CITY SECTION)

MAE333
Tourist
7 0 8

Still getting the error, in the past moving commas - adding commas seemed to get the job done but now nothing I do is working. So frustrating