Apple and google pay payment is not working

[ahsanahmad4654]

Hello,

I tried several times to activate Apple or google Pay for my store in the Shopify Payments settings but after saving the checkbox is deactivated again.

Could anyone advise how to solve this issue?

Thank you.

[Trevor · Accepted solution]

@ahsanahmad4654 

Assuming that you're using Shopify Payments (Google Pay is only available on Shopify Payments), this does sound like a strange occurrence since it should remain active once you have enabled both Apple Pay and Google Pay. 

• Are you on the Basic plan ($29/month) or higher? 
• Have you tried a different browser? If not, try clearing cache/cookies, restarting your browser and trying again. Alternatively, try Google Chrome Incognito mode. 

If you're on the Basic plan or higher, and you've tried to enable Apple Pay and Google Pay after going through the troubleshooting steps and it is still deactivating by itself, then you'll want to reach out to our Support to have this reviewed. 

While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!