Apple Pay Button not showing

JonathanWolf
Excursionist
17 0 1

I have ticked the Apple Pay box off in Stripe Settings but the button still doesn’t appear. If i scroll down to the bottom i can say a small Apple Pay icon but not in checkout or in the cart.

 

My theme is Minimal and i cant find any of the liquid files i have seen in the other posts. 

 

Is there something I have to do in Stripe even though I enabled it in Shopify? I don’t remember if I ever agreed to Apples terms and conditions.

Replies 33 (33)
Lizzy
Shopify Staff (Retired)
Shopify Staff (Retired)
469 58 164

Hey, Jonathan.

 

My name is Lizzy, I’m from the support team at Shopify.

 

If you've got Apply Pay checked off under Settings>Payments in your Shopify Payments options, it is switched on. The option only appears on devices that have Apple Pay enabled however. This means that if you're accessing the website from a desktop, it may not appear unless you're using Safari on a Mac. The same goes for all of the dynamic checkout options. Many Apple mobile devices will not display Google Pay as an option for this reason. Have you been able to test your checkout on mobile?

 

This is a good thing to keep in mind when building and marketing your store. Who is your target audience and how will they be accessing your site? Are they more likely to visit on mobile or desktop? Is your store optimized for both?

 

I also wanted to share this link to our help center with you. It has more information on how Apply Pay works with Shopify. I hope this helps to explain why the payment option isn't always appearing. Please feel free to share any questions you have about what I've said.

 

Thank you,
Lizzy

Lizzy | Social Care @ Shopify
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Teeno
Tourist
5 0 1
Hello,

I tried several times to activate Apple Pay for my store in the Shopify Payments settings but after saving the checkbox is deactivated again.

Could anyone advise how to solve this issue?

Thank you,
Teeno
Lizzy
Shopify Staff (Retired)
Shopify Staff (Retired)
469 58 164

Hey @Teeno!

 

Thank you for your reply here. I wanted to start by asking you if you've had a chance to try clearing your cache or making the change in an alternate browser?

 

If you have and it's still giving you trouble let me know so we can dig into this a bit further!

 

Thanks again,

 

Lizzy

Lizzy | Social Care @ Shopify
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Teeno
Tourist
5 0 1

Hello Lizzy,

 

I had tried this before and just used Chrome to activate Apple Pay but same result. The checkbox unchecks itself after hitting the Save button.

 

Are there special terms or limitations to offer Apple Pay?

 

Thanks,

Teeno

Lizzy
Shopify Staff (Retired)
Shopify Staff (Retired)
469 58 164

Thank you for trying that out @Teeno!

 

This page here lists all of the requirements for using Apple Pay with Shopify!  Does your store fit all of these points?

 

Lizzy

Lizzy | Social Care @ Shopify
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Teeno
Tourist
5 0 1
Hello Lizzy,

my issue has been escalated to the Technical Team in the meantime.

Thanks for your support!

Teeno
Lizzy
Shopify Staff (Retired)
Shopify Staff (Retired)
469 58 164

You're very welcome, @Teeno!

 

You're in great hands with our Technical Team. I'm happy to hear this is continuing to be worked on for you!

 

Thank you for sharing your question with us in the community forums.

 

Lizzy

Lizzy | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

italiangiftbags
New Member
2 0 0

Hello, I would like my customers to have the apple pay option. I'm doing a test from my iPhone and it not giving me the option to choose the apple pay icon.

Can you help please?

Thank you.

 

Teeno
Tourist
5 0 1
Hi there,

my case needed to be escalated to the Shopify tech team and was solved quickly then. Apple Pay is showing now and working fine.

Kind regards,
Teeno
italiangiftbags
New Member
2 0 0
Thank you yes mine is working now too. Thank you techs 😉
christinasofar
New Member
1 0 0

I also am having trouble displaying the Apple Pay button on the cart or checkout. I can't understand what's wrong. Please help!

RareBreedCo
New Member
1 0 0

Hello my Apple Pay is not coming on in my checkout anymore.

paienereye
New Member
4 0 0

mine is not either

ABP
New Member
2 0 0

I have followed this to remove APPLE PAY from cart page, but is not showing at checkout page.

https://shopify.dev/tutorials/customize-theme-add-more-checkout-buttons-to-cart-page#show-checkout-b...

SPRW_Dan
Tourist
6 0 1

I'm having issues with this not showing also.

 

I've built a custom theme from the ground up. All the other accelerated buttons are showing except apple pay.

 

I have made sure to test in safari (on my mabook and on an iphone, with apple pay setup).

 

The paypal button, google pay button, shop button all work as expected.

 

I've made sure that it is turned on in the admin.

 

I have made sure to add the relavent code to the product page 

{{ form | payment_button }}

and the cart page

{{ content_for_additional_checkout_buttons }}

I've noticed this, but I don't think anything else is interfereing with cart / checkout process in terms of apps etc.

https://help.shopify.com/en/manual/sell-online/online-store/dynamic-checkout/compatibility

 

I've opened up support with Shopify, so I will report back once Ive found a solution.

 

SPRW_Dan
Tourist
6 0 1

OK... after waiting for support for a long time... I finally got through to someone. 

 

Who asked me to check it in Debut theme... but I forgot to hit publish on the theme... I checked... and the apple pay button was there on my bespoke theme where it hadn't shown up at all before... he swears he didn't change any settings...

 

So maybe Apple Pay just takes a while to confirm?

Barksocial
New Member
2 0 0

I'm having the same problem. I have enabled Apple Pay on Payment section of admin settings.

Apple Pay has not shown as an Express Checkout option when I tried to check out on both a safari browser on my iPhone and in a safari browser on my Macbook Pro. I know I have Apple Pay enabled on both my phone and my laptop since I checked out with Apple Pay on another website over the last couple of weeks. 

What am I supposed to do to fix this?

SPRW_Dan
Tourist
6 0 1

We had the same issue... then it just started randomly working which was a bit weird. It worked for some people and not others.

 

Do you get the "buy now" button? 

Allcreatedequal
New Member
1 0 0

Hello I am having serious problems with Apple Pay. it's check in my setting but no showing for customers. Please help