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Re: Apple Payments Issue with Subscriptions

Solved

Apple Payments Issue with Subscriptions

Etra
Shopify Partner
39 0 21

There seems to be an issue with trying to Pay with Apple Pay for Subscriptions:

Etra_0-1742837711290.png

 

Accepted Solution (1)

Dotsquares
Shopify Partner
460 29 61

This is an accepted solution.

Hi @Etra  If you're encountering issues with Apple Pay for subscriptions on your Shopify store, here are some potential causes and troubleshooting steps to resolve them:

 

1) Switch to Shopify Payments for full Apple Pay compatibility.

2) Check your subscription app’s documentation or contact their support.

3) Disable & re-enable Apple Pay in your Shopify payment settings.

4) Ask the customer to try a different Apple device or browser and Ensure Apple Pay is enabled in their Wallet settings.

Let me know if this issue still persist, happy to help.

Dotsquares Ltd


Problem Solved? ✔ Accept and Like solution to help future merchants.


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View solution in original post

Replies 4 (4)

Dotsquares
Shopify Partner
460 29 61

This is an accepted solution.

Hi @Etra  If you're encountering issues with Apple Pay for subscriptions on your Shopify store, here are some potential causes and troubleshooting steps to resolve them:

 

1) Switch to Shopify Payments for full Apple Pay compatibility.

2) Check your subscription app’s documentation or contact their support.

3) Disable & re-enable Apple Pay in your Shopify payment settings.

4) Ask the customer to try a different Apple device or browser and Ensure Apple Pay is enabled in their Wallet settings.

Let me know if this issue still persist, happy to help.

Dotsquares Ltd


Problem Solved? ✔ Accept and Like solution to help future merchants.


Shopify Partner Directory | Trustpilot | Portfolio
frkflg2024
Tourist
4 0 1

Hi, this issue was actually about my online store and it has not been solved. I have contacted the subscription app and it is not an issue on their end, AND I have tried a new subscription app to see if that was the issue, and the same thing keeps happening. I've also tried this in the incognito window. Still, I'm not able to pay for a Subscription using Apple Pay (though I can add that to cart and use Apple Pay from the cart! It's ONLY an issue on subscription widgets).

 

Can someone please help me figure out what's going on? I'm happy to troubleshoot further, but because no one can figure out what's going on it's just stuck in glitch limbo.

 

Thank you!

vijade
Visitor
2 0 6

If you have a Stripe account try EasyPie Shopify Stripe Checkout that supports many payment methods supported your Stripe account.

 

@Etra @frkflg2024 

SealSubs
Explorer
81 1 4

Hi,

At the moment, in order to be able to use Apple Pay for any standard subscription app in Shopify, your store needs to fulfill certain requirements posed by both Shopify and Apple Pay. These requirements are:

  • Your store needs to use Shopify Payments.
  • Your business needs to be located in the United States, Canada, Australia, or New Zealand.
  • Your customers need to pay with a Mastercard or Visa card.

You can find these requirements on Shopify's official documentation here: https://help.shopify.com/en/manual/payments/accelerated-checkouts/apple-pay

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