Asking for a refund from my subscribtion

[julianm2161]

Hello,

some time ago I started my shopify journey hoping I could make some money as a student.

After some time life got in my way and I stopped really working on my store.

Long story short I forgot that the subscribtion was still active and I woke up to money beeing booked from my paypal. In this situation I am helpless since I dont earn any money myself and have almost no money on my bank account. The payment was booked today and I was wondering if its possible to refund me the money. I have already cancelled the subscribtion. Thanks for your help!

[Blair]

Hi @julianm2161,

Thank you for reaching out to the Community. I'd be happy to provide some assistance with refund requests, to ensure this gets resolved.

When it comes to account specific inquiries like this one, you will want to connect with us directly. This will allow for our advisor team to take a closer look. To contact us, you can head to our Support Page and complete the following steps:

• Log into your shop.
• Select the topic Starting a store.
• Scroll to the bottom of the page to view all available support options. 

Before connecting with us, please ensure your shop has been deactivated and your subscription has been canceled. To complete this, you can check out our Deactivating Your Shop documentation as it provides step-by-step instructions. 

It outlines however, that you can:

• From your Shopify admin, go to Settings > Plan.
• Click Deactivate store.
• Select a reason for the deactivation, and then click Continue.
• Enter your password, and then click Deactivate now.

Once completed, our advisor team will be able to investigate further as we're unable to access account specific information through the community.

Please let me know if you have any other concerns.