Let me throw my hat in the ring to urge Shopify to add the ability to assign specific packages to specific products. PLEASE, the extra shipping charges we're incurring due to miscalculated shipping charges are eating at our profit.
I'm not sure when this feature would be available in Shopify shipping. But, if you are open to using an app for this, the Multi Carrier Shipping Label app would solve your problems. With the box packing method in the app, you can set up different packages for your products based on the weight & dimensions.
So, whenever your customer places an order, the app automatically chooses the right box and calculates the accurate carrier calculated rates accordingly relieving you from being overcharged.
This is Finley from the Social Care team at Shopify. I understand that it would be ideal to assign specific packages to specific products. What I can do is add your name to the list for this feature request. Our development team will use these requests to see which features are most required to be built into the platform. I've sent you an email to your Shopify Community email address. You can respond to that email and I can add your name to the request.
In the meantime, if you're offering Shopify Shipping's calculated rates at the checkout, the amount that your customers pay for shipping will be determined by the weight of your product(s), the dimensional weight of your default package, and the shipping carrier selected.
You can update the dimensional weight under your Shopify Admin > Settings > Shipping and delivery > Packages > Saved packages and then click Edit beside the package with the Default label.
However, if you've already adjusted the default package to the best size and weight you can, there are a couple of other options you can look into:
1) You can add a handling fee to mark up the calculated shipping rate to help cover additional costs. You can mark the shipping rate up by a percentage of the total shipping rate, or with an additional fee. Your customer would see this as one unified shipping rate when they reach the shipping page of the checkout.
You can edit this handling fee by going to your Shopify Admin > Settings > Shipping and delivery. From there, click Manage rates next to the shipping profile you'd like to edit. Click the "..." next to the rate you'd like to adjust and then click Edit rate.
You'll see the Handling fee section where you can adjust it like so:
Make sure to save your changes, and you'll be good to go.
2) Apps from the Shopify App Store allow you to have more flexibility outside of the one default package. A couple of apps on the Shopify app store that you can have a look at, alongside the app mentioned in the post above are:
Thank you for your understanding. If you have any questions for me, please do let me know.
I have to add to this thread. As someone who has tons of sales outside of a website, I was hoping that creating this shop would make it so much easier for me to manage and of course attract more business.
the experience with Shopify, has been frankly, horrific. Every single thing that I need to have a decently functional site, is an add-on and additional cost.
I have two major pain points.
1. Small business’ CANNOT lose money on shipping. The fact that I can create packages, and add weights to a product but not COMBINE the two, in order to get accurate shipping Quotes is absurd. So, we’ll lose money or we’ll lose clients because the shipping costs are too high. I will not pay another $5-10 for an app in order to have a basic function of saving the dimensions of the product so it can be automatically calculated for ACCURATE costs.
2. variants / choices - I have now PAID other apps to help make this more feasible but it’s still a lost cause.
tried finding a number to speak to someone with Shopify to talk through everything, and that’s impossible. So I’m about to cancel the Shopify before I even get it all going because I’ve spent too much time trying to take care of it basic web functions and losing tike to create the 100s of products I already have orders for.
Thank you for your feedback. I'm sorry to hear that this has been a point of frustration for you. I can understand the need to have certain features without using an app. Assigning a specific box size to a product must currently be done with a third-party app. Though I can't guarantee that this feature will be available right away, I have submitted your feedback. It's important to hear these requests so they can be considered for future feature updates.
We'd be happy to talk through the points you've mentioned. You can reach our team through the Contact Support section of Help Center. You can log into your Shopify account, search for a topic, and then scroll past the suggested guides, where you'll see the option to contact our support team. Here's a video to show you these steps: (https://bit.ly/3ku1LTT).
Alternatively, I am happy to address your point about variants/ choices here if you'd like. What exactly is the issue you're having? Thanks!
From what I can tell, people have been asking for these features for about two years. I am wondering why it is taking someone like Shopify to add the basic functionality to there feature set. I would think that in order to keep customers here, they would listen and make the needed changes in order to keep clients.
Please add me to the list of customers that would like to see this feature. Attempting to get the most precise shipping costs for customers is important to business owners, and its crazy that this isn't a feature already in Shopify.
Please also add me to the list of those that NEED this feature. We just launched our website and didn't realize our shipping would be so completely off. I agree with others who say this is something Shopify should offer. Small businesses simply can't operate this way and it's not fair to make us pay for a plugin for something that should be offered by default.
Please add me to this request list! I'm sure the list of people wanting this option to be standard in Shopify is VERY LONG. Having one default package doesn't make any sense! You'd either be losing money on shipping or charging too much which would scare customers away! AND I'd like to be able to add USPS Media Mail option for orders containing books only but if you try to create a shipping profile for it, orders containing books and other products end up being double charged for shipping. I'm not very happy about having to pay for another app $10/month just to have this option, especially for a business just starting out. Let us choose which packaging would apply to products and customize which shipping options would apply to certain products. PLEASE MAKE THIS A STANDARD OPTION SHOPIFY!!! 🙏 🙏
Thank you, everyone. I understand that this feature is needed, and I appreciate your feedback. I have shared your requests with our development team. At this time, please refer to the workarounds I've shared in my initial post, which include adding a handling fee or using a third-party app.
Please note that I will only be responding to this thread again if there is a feature update involving our default package size. Thank you!
Please add us to this list of requesting customers as well, if that helps anything.
We NEED this simple function. I cannot charge every customer $25 for shipping, and can't afford to cover that cost when my customers are paying $5-$10 for the default package that is mainly used 😞
Please also add me to the list of people requesting ability to assign specific boxes to specific products. It will save a lot of merchants money from mistakes being made when selecting packages. Thank you
One of the original posts summed up my experience so far very well: horrific.
I can't believe that a service I have to pay monthly for has so many very basic things it cannot do.
Merge orders? Paid app.
Limit purchase quantities? Paid app.
Different packages for products? Paid app.
At this point, it doesn't look like Shopify cares about rectifying these issue either and it's extremely frustrating.
I just dumped a bunch of time into manually getting shipping rates, and now I have to throw them all out because I cant have stickers ship in a different package then a record mailer.
I just don't understand why this topic has been brought up so many times, and so many years ago why it hasn't been taken care of already. It's the basics of online commerce.
I'm really surprise this functionality has not been added yet. It seems really basic considering Shopify is mostly for physical products. I have 400+ SKUs in many different box sizes. I don't charge my domestic customers for shipping, but international customers are charged shipping. It really should be a priority for Shopify to allow us to assign box sizes to products.
Please add me to the list of customers who would like this feature added. Paying 30 or more dollars a month to add a feature that should already be offered through your platform is unacceptable.
I agree that assigning a package to a product is basic and Shopify should include it.
One thing that helps us, is create a new shipping profile for a few products with weird packaging and just set the shipping rate for those to avoid to getting calculated wrong.
9 months later. Is this an option yet?
(I'll assume the answer is no.)
Because of a few things:
1. Shopify doesn't care about it's customers because they don't have to. They know the bulk of their customers have already committed significant resources to the platform and it's usually cost-prohibitive to switch. (This is known as the "Marlboro Model")
2. Shopify makes a ton of money skimming off the top of the third-party marketplace. The idea there is to make money with zero effort. Once they realized they could charge third-party developers for features that should be standard by standing up an "app marketplace," there's no going back. It is no longer cost-effective for them to build features. Building features costs Shopify money. The strategy is build a gaping hole, and wait for a third-party to come along and fill it, so Shopify can get a piece of the action. I know the phrase "it's a racket" has been used so much it's lost meaning, but Shopify is a racket. Shopify isn't a solution, it's a scheme.
Bottom line is that they will not provide features unless Shopify sees the financial upside. Right now, they see all the revenue they're skimming from the third party marketplace, and all of the "unhappy" customers that ~continue to use the platform~, and they've realized that there is no need to serve us. As long as the sales pitch connects with the higher-ups, features won't matter, until _every_ store on shopify goes on strike to demand a change to the business model.
Since that won't happen, what we, as a community of developers MUST do to affect change is to constantly and consistently shout from the highest tower, that "Shopify is a money pit," and STOP accepting Shopify projects just because "it was decided." We need to march over to that decider and let them know EXACTLY what they are about to step in. Tell that decider to think of an "edge case" – something that Shopify can't natively do, and how they would be hard-pressed to find a single workaround that doesn't involve "download the app." That decider will likely give you a blank stare and mutter something to the effect of, "I'm not a technologist, so I don't know what it can and can't do – that's what I have you for." Then you can say, "Exactly. And I'm telling you this is a decision that we will all regret."