Auto calculated shipping rates not working

[studio_hai]

I installed a third party app to get shipping calculated at checkout, but nothing seems to work.

My client wants shipping calculated according to box size as she's got 4 different variations of packaging.

At the moment I'm getting a "Shipping method not available" message

When I type in rates manually they seem to work, but not the third party auto rates.

Any ideas? Thanks in advance!

[DavidNZSSI]

Hey there. Which app are you using? I know how to solve this using our app (Starshipit), but would need to understand what you're using first 🙂

[sniper2804]

Hello @studio_hai ,

Did you check if CCS is activated for your store? All third party shipping rate apps require CCS to work. You can read more about CCS and how to activate it here.

[studio_hai]

Hello, thanks for your reply!

I'm trying to use  PH Multicarrier shipping label

[Mirdas]

Hello @studio_hai ,

We can set up a Zoom call right away to assist you with setting up the app. Please contact PluginHive Customer Support.

Ensure that you have CCS enabled on your Shopify plan.

[studio_hai]

Yes, I'm on a Shopify Advanced plan...

[Mirdas]

Great. Please contact PluginHive Customer Support.