Auto calculated shipping rates not working

studio_hai
Shopify Partner
4 0 0

I installed a third party app to get shipping calculated at checkout, but nothing seems to work.

 

My client wants shipping calculated according to box size as she's got 4 different variations of packaging.

 

At the moment I'm getting a "Shipping method not available" message

Screenshot 2024-04-04 at 01.13.08.png

 

When I type in rates manually they seem to work, but not the third party auto rates.

 

Any ideas? Thanks in advance!

Replies 6 (6)

DavidNZSSI
Pathfinder
124 8 13

Hey there. Which app are you using? I know how to solve this using our app (Starshipit), but would need to understand what you're using first 🙂

Your local shipping consultant @ Starshipit

sniper2804
Shopify Partner
399 25 68

Hello @studio_hai ,

Did you check if CCS is activated for your store? All third party shipping rate apps require CCS to work. You can read more about CCS and how to activate it here.

Automate & bulk assign products to shipping profile: Auto Shipping Profiles: Shipr
Calculate accurate shipping rates: Shipping Calculator: ShipMagic
Hide, rename, reorder payment methods at checkout: Payment Customization: PayMix

studio_hai
Shopify Partner
4 0 0

Hello, thanks for your reply!

 

I'm trying to use  PH Multicarrier shipping label

Mirdas
Shopify Partner
475 50 79

Hello @studio_hai ,

 

We can set up a Zoom call right away to assist you with setting up the app. Please contact PluginHive Customer Support.

 

Ensure that you have CCS enabled on your Shopify plan.

Co-Founder / CEO @ PluginHive
Shipping Automation | FedEx shipping | Multi-carrier shipping | Shipment Tracking | Australia Post shipping
studio_hai
Shopify Partner
4 0 0

Yes, I'm on a Shopify Advanced plan...

Mirdas
Shopify Partner
475 50 79

Great. Please contact PluginHive Customer Support.  

Co-Founder / CEO @ PluginHive
Shipping Automation | FedEx shipping | Multi-carrier shipping | Shipment Tracking | Australia Post shipping