Automatic billing for shipping charges is not working.

[NealG]

I can't ship anything.  When I go to buy a shipping label it gives me an error message: "You have $239.75 of outstanding shipping fees. You need to pay an outstanding bill."

My Primary credit card works fine.  I have PayPal as my secondary payment method.  Yesterday I tried changing my primary credit card, but still the same problem.  Normally it automatically charges my credit card when the $200.00 fee threshold is reached. 

How can I pay this bill?

My orders are stacking up!

[Emily]

Hi, @NealG.

Thank you for reaching out, and I am sorry you are receiving this error.

When you navigate to your settings > Billing, is there an shipping invoice there to pay? If so, is there an error anywhere on that page? Also, can you check your email to see if the charge was declined? 

[NealG]

There is no invoice shown to pay.  It just says "You're -$39.75 away from reaching your billing threshold of $200.00 USD. If reached, you will be billed automatically, outside of your regular billing cycle."

I have not received any notice of a failed or declined credit card payment.​

[Emily]

Hi, @NealG.

Thank you for replying! 

I recommend contacting our Support Team, so they can look further into this for you. 

[NealG]

OK, thank you.