BALANCE

CNSVERYNS
Visitor
1 0 0

MY SHOPIFY ACCOUNT CLOSED! 
I WAS USING SHOPIFY WALLET I WASN'T TRANSFER MY MONEY TO MY BANK ACCOUNT 
I HAD 1500 $ IN MY BALANCE I DONT KNOW HOW CAN I GET ?

 

Reply 1 (1)

Daniel
Shopify Staff (Retired)
1122 76 171

Hi there, @CNSVERYNS

 

Welcome to the Community! Definitely a great place to gather some input regarding anything about the platform!

 

With regards to your inquiry, do you see any direct messages from us informing you of this closure? We always recommend you check your email as our internal teams will always reach out directly to you in such matters. We also ask that you check all folders, including your spam folder.

 

If you are not seeing anything on your end, I suggest you reach out to our live support team for more information about this. Once they verify your credentials, they can open up back end information to investigate further as to what is happening.

 

This kind of account information is not available to us over social channels such as here in the Community which is why we are referring you to our live support team. 

To learn more visit the Shopify Help Center or the Community Blog.