Bancontact Payment Option Not Available for In-Store Pickup

[Isaura_]

Hi everyone,

When customers choose the delivery option, they can pay using Bancontact without any problems. However, when they select the in-store pickup option, Bancontact is not available as a payment method. I'm still in the developement store, with test mode.

Any insights or advice on how to make Bancontact available for in-store pickup transactions ?

Thank you in advance for your help!

[Imogen]

Hi there, @Isaura_! Thanks for taking the time to reach out to the Shopify Community Forums with your bancontact and in-store pickup situation you have ongoing! My name is Imogen. It's good to meet you!

To quickly set some expectations for you, we're unable to authenticate folks here in the Community. This means that I don't have access to this development store and your current in-store pick-up settings configuration, which would certainly be helpful in allowing me to troubleshoot this in more detail! In my experience, these issues are usually a result of either the payment method not supporting in-store pickup, the settings not being set up as they should be, or the development store environment causing a hitch in the expected functionality. Since we have a couple different causes that I cannot fully investigate here myself, what I recommend is reaching out to our Authenticated Support Team via our Help Center so we can access your development store and take a look at your current configuration. From there, that will better inform us around what may be causing this issue for you, and then we can move forward with additional troubleshooting and finding a resolution!

[Isaura_]

Hi @Imogen, thank you for your answer, I'll do that.