FROM CACHE - en_header

Bank Account Incorrect

New Member
1 0 0

I am told that my old bank account information was entered incorrectly. I am being asked to enter the old information in order to correct it, however, I do not know what the error was and cannot enter old bank information. 

Thank you


Reply 1 (1)
Community Moderator
Community Moderator
3229 437 771

Hi, @Sigismund

The error you're seeing can happen for a number of reasons. Most commonly it is because the information was entered in a certain way when the account was initially set up. For example, if dashes or spaces were added, or extra blank spaces, then this can cause the error to happen as what you're now entering does not exactly match what we have on file. If you have referred to your bank statements and are still getting the error then your issue can be escalated to our Accounts team to help bypass the requirement. To help with this, I will need to verify the store via email. If you're still having trouble with this, then please respond to my email with the requested information so I can help get your ticket escalated. 


Trevor | Community Moderator @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog