Bank closed my account and cancelled the shopify payouts I had in "pending" status

Protrader121
Visitor
1 0 0

I had 3 payouts sent to payoneer bank account and then they closed my account and cancelled the payouts and they said that the payouts are sent back to initiator (shopify) and its been like 5 business days, how more long it can take? And will they come back to my account?

Reply 1 (1)

Blair
Shopify Staff
1925 256 228

Hi @Protrader121,

 

Thank you for reaching out to the Community. I'm happy to provide some assistance with accessing payouts, to ensure this gets resolved. To confirm I'm fully understanding, is Payoneer currently being offered to customers as a third-party payment provider on the shop?

 

If so, you will want to connect with Payoneer directly for clarification on how to receive those payouts. As the payment provider is considered to be third-party, their support team will be able to investigate further and ensure it gets resolved as quickly as possible. For ease, you can follow this link to be connected to their support directly.  

 

If however, you are using Shopify Payments as a payment provider and having some trouble receiving payouts, please feel free to connect with us directly. When it comes to account specific information like this, our advisor team would be able to investigate further and ensure it gets resolved. 

 

Please let me know if you have any other questions or concerns. 

Blair | Shopify 
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