Banking account

[TaiaGabby99]

Hello, I no longer have access to my old routing and account number I haven’t touched this account since 2 years however I am trying to update it with my new information. How can I go about this? Can we just remove the payment method.

[Moira · Accepted solution]

Hey @TaiaGabby99,

Thanks for reaching out today!

Can you confirm that you are referring to the bank account listed in association with your Shopify Payments? In order to update your previous banking information for Shopify Payments, you will need to re-enter the information as an authentication step. If you don't remember the bank information, you will need to get in touch with our support team who will be able to escalate your request and have this updated for you.

While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!