Banned from Shopify for trying to use Shopify Payments

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Hello Guys


We are Keynard Ltd a software company based in the UK.


So we've been doing business on Shopify for about 3 months now. Everything was going just perfcet we were getting lot of orders everyday, Satisfied customers, Great Feedbacks... 

After we got lot of orders using PayPal as our main Payment Gateway we decided to try Shopify Payments so we can scale our business more and accept credit cards too, Suddenly about 10 hours of activating Shopify Payments our store was closed without any reason at all! We contacted Shopify Support several times but no one could help us or tell us anything. The only word they keep saying is "Wait for another team to review". Its been 1 Week now and our business is almost over. 

So yeah. Shopify just ended our company 3 months journey just like that because we decided to try their products "Shopify Payments". 


Replies 2 (2)

Shopify Staff
2294 253 511

Hey, @KeynardLTD 


Thanks for reaching out. I totally understand how this can be a frustrating experience for you. Rest assured, your ongoing support ticket with our accounts team is the right avenue to take when it comes to potentially resolving account & shopify payment issues. 


While I can't speak on their exact response times, it does vary depending on how large their queue is on a given day. With that said, they will get back to you with an update/conclusion regarding the status of the store.


If there is anything else I can help you with, please let me know.

Dirk | Social Care @ Shopify 
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Hello Dirk
Thanks for your reply

We've been waiting for about 7 days. The problem is after we posted this we contacted Shopify Support and they told us the ticket they opened 7 days ago (Which we've been waiting for a response) has been closed! Without any explanations or emails to us our ticket has been closed and no one told us.