Being charged a Shipping amount at checkout despite having preset a rule of "over $150 is free ship

ShazSJS
New Member
1 0 0

Hey Helpful Peeps already making Shopify Shipping work well,

I'm still setting up & am so close to launching! 

Did a first order to check quality of product, delivery time-lines etc.
I'd preset a rule of "purchases over $150 have free shipping".
Went to purchase $198 worth and am being charged $15.95 shipping - despite my preset shipping rule.

Advice please anyone that's "been there man" & resolved it

@Shipping @shipping1 @myshipping @Dropshipping 
Feeling pretty thick not being able to figure this out.

Thanks heaps, Shaz

Reply 1 (1)
Imogen
Shopify Staff
48 5 2

Hey there, @ShazSJS

 

Thanks for reaching out in the Community today with your question! 

 

Awesome idea to quality check product and shipping times when it's a product you're not handling yourself. I usually recommend this to anybody that is considering doing dropshipping or print on demand for their business. 

 

Based on what you've described, it sounds like you have a couple products that don't seem to be obeying the shipping rates you've created. I just have a couple questions so we can gather some information and determine what some next steps look like: 

 

  • Where did you set up this shipping rule? Is it in your Shipping Settings in your Shopify admin? I'm just looking to confirm this. 
  • Have you tested the checkout with some different products and they all seem to be ignoring the rule? 

There are a couple different things that could be happening here. It could be that the product your testing in your checkout belongs to a different shipping profile than the one that has the 'Free Shipping' rule set up. Do you have more than one shipping profile set up? 

 

Look into these questions if you can for me and then provide the answers in your next reply. Any screenshots you could provide as well would be helpful as they may reveal additional information we can use to determine the cause of the issue. 

Imogen | Social Care @ Shopify 
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