Bill Payment for Store Suddenly Stopped Processing

Carissa_TEC
Visitor
2 0 1

I've had my store for a year now, and suddenly Shopify won't process the monthly subscription fee to pay my bill. There's nothing wrong with the card, my bank can't figure out why it won't process. Shopify is going to freeze my store, but there is no issue with the card?!

Replies 3 (3)

JasonH
Community Moderator
171 45 72

Hi @Carissa_TEC,

 

Thank you for letting us know your concerns in the Community!

 

Could you let me know what notification you’ve received on the monthly billing? If the payment was declined in relation to the same credit card for the past year, the quickest way to find out is to contact the card issuer or the bank. They will have the most up-to-date information about the status of the card. 

 

A quick refresher: you can pay for your Shopify bills (one-time or recurring) using a valid credit card from Mastercard, Visa, or American Express. Your credit card needs to allow for recurring payments.

 

Did you receive a notification that your store would freeze due to non-payment? If yes, you can reply to that email to contact our Billing team for further assistance. It’s also worth noting that when a subscription payment fails to capture, the system will have three attempts with 14 days in between each. That allows 28 days in total to resolve the situation. You can check our Billing FAQ through Shopify Help Center for more information.

 

I hope this answers your questions.

Jasoh | Community Moderator @ Shopify 
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SunilResMed
Visitor
1 0 0

Hi Carissa,

 

Did you get a solution to above problem. We are also facing similar issue & it's not allowing any mode to make the payment. So there is a risk that Shopify may freeze my store. An update would be appreciated. 

 

Thanks,

Sunil Gupta 

Carissa_TEC
Visitor
2 0 1

Hi Sunil,

 

Not really. I changed the payment method to PayPal in the immediate term. My credit card was due to expire in a few months, so I waited for the new card and updated once it arrived. That seemed to resolve the issue. 

 

Best of luck!

Carissa