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Billed Prematurely - How Can I Get My Refund?

New Member
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 I was billed one day early for my Shopify account. My last bill was Jan 23 and I was then billed this morning on Feb 22. I had planned to close my account today(Feb 22) and was shocked when I woke up to the $31.58 bill. I closed my store immediately when I saw it. My store did not have sales so this extra bill is a big cost especially given recent times. 

How can I go about getting my refund for this bill? Thanks in advance for the help.

Reply 1 (1)
Shopify Staff
Shopify Staff
989 103 165

Hey @!

Cal here from Shopify, thanks for reaching out to us. Shopify operates on a 30-day billing cycle, so this is why you are seeing the dates you mentioned on your invoice. 

Our live support team would be happy to investigate this for you and see if you are eligible for a subscription refund. You can contact our live support team 24/7 here. Have you closed your store? Before they can investigate, you will need to have your store closed. 

You can close your store by following the steps below:

1. Log in to the admin section of your store.
2. Click on Settings.
3. Next, click Plan and Permissions.
4. From there, Scroll down to the bottom of the page and click "Close my Store".

Best of luck!

Cal | Social Care @ Shopify 
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