New Member
1 0 0

I was billed for my account even after it was shut down. How do I go about getting a refund

Reply 1 (1)
Shopify Staff
Shopify Staff
1923 180 412

Hi @taylorlrankin04,

Thanks for getting in touch. It's possible that their was a final bill issued to you upon closure of the store, which would be for any outstanding charges due to be paid. It's also possible that the store was closed just after the billing date in which case you may have paid for the next 30 days even though you closed the store shortly after.

Either way, you will need to contact our support team directly so that you can be authenticated on the account and the charge you're referencing can then be reviewed. Our team will then be able to provide more information on the invoice and let you know what your options are.

Victor | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog