Billing - unauthorized charges

[Adrianamariad]

I have 3 charges from “Shopify ACCTVERIFY ON 04/27” through my checking bank account. I did not authorize or change anything. Has Shopify been breached?? 

[Shay · Accepted solution]

Hi @Adrianamariad 

It came to our attention that on or shortly after April 26, 2023, some merchants may have unintentionally experienced micro-deposits in their external bank account. Micro-deposits are an industry standard security measure used to verify bank account ownership, in which two small deposits (of less than $1) are made to an account, followed by a single withdrawal in an amount equal to the deposits.

Micro-deposits should always financially resolve in the account holder's favor, as an equal amount is withdrawn as deposited, or the withdrawal may fail, and the account holder can keep the deposits. The account is not impacted in any other way.

Typically, Shopify does not use micro-deposits as a bank account verification method. These micro-deposits were an unintended consequence related to a Shopify update, and only impacted external bank accounts that had transacted with Shopify Balance accounts. The issue has been resolved, and should not impact your accounts moving forward.

We apologize for any inconvenience, and if you have any further questions, please let us know.

[Keilamahalia]

I need help…I have unwanted charges on my debit card and I cannot figure out how they got there, but it came from Shopify.  There’s no phone number to call to find out where they come from, no way to figure it out.