Billings

ogana29
New Member
1 0 0

I had been bill for this month, but I still can see that billing failled . 

H.o
Reply 1 (1)
Don
Shopify Staff
1598 107 216

Hi there @ogana29!

 

Could you try to clarify for me here, have you been successfully charged for your Shopify subscription and you can access your store okay for me?

 

If so, the 'billing failed' messaging you see may relate to a previous attempt to charge for this before the successful attempt.

 

We would usually attempt to charge each subscription invoice 3 times, with a few days between each attempt to allow for any issues a merchant would need to resolve in order to have funds available.

 

You can also manually trigger a payment attempt yourself in your Billing menu.

 

Let me know as much as you can about what is happening and what you can see in terms of your billing so we can be sure to clear this up together!

Don | Social Care @ Shopify 
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