Accepting credit cards, warehouses, and shipping and fulfilling orders
There is a shopify setting Settings --> Shipping & Delivery --> Expected delivery dates --> Manual delivery dates where the store owner is supposed to be able to add X number of days of processing time to the shipping estimates. In my client's store, we have this set to a Custom Processing Time = 3 days. But it appears this does not change the estimated delivery time displayed at checkout when the customer is choosing their shipping method (screencap below). It appears the checkout shipping methods only display the carrier's transit time, excluding the custom processing time. This has resulted in frustrated/angry customers who rightly believe they paid extra for '2 day shipping' when really the checkout option should have added the 3 days processing and told the customer it would be 5 days altogether.
I've seen similar complaints from other store owners going back a year or more ... would be nice to have this fixed.
I tried inserting some liquid code into the Checkout Shipping Estimated Delivery Date and '‘Estimated Delivery Date Range’ fields, to add +3 days to the date estimate, but it appears these fields don't execute liquid code because it just ended up displaying raw liquid code to the customer.
At present my workaround to reduce complaints is to go into the Default Theme Content and edit the Shipping Method Notice field to give a message such as "please note the following estimates only include transit time and don't include 3 days processing" yada yada, but in [current year] an ecommerce checkout should be able to add those numbers together so the customer doesn't have to.
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