Why am I having trouble buying international economy shipping labels?

[STANDARDH]

Hello - I'm trying to fulfill an order for International Economy Shipping and it keeps telling me 

"There was a problem buying shipping labels

Review order details and try again.

A system error has occurred and is being investigated."

Does anyone know how to rectify this issue?

[PluginHive]

Hi @STANDARDH,

Is this the first time you are experiencing this issue? 

Also, since it is a technical issue, it would be better to contact Shopify support. You can get a faster response via chat from this link: https://help.shopify.com/en/questions#/contact/chat  

[Summer · Accepted solution]

Hey, @STANDARDH!

When you see this error message, we need to access your account and find out the cause of the issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!